Question 1

What's included in the free trial?

Accepted Answer

All plans start with a free trial that includes 200 AI credits. You get full access to all plan features so you can see how AdStellar works for your business. Trial credits convert to plan credits when you subscribe.

Question 2

What are AI Credits used for?

Accepted Answer

AI Credits power all creative generation and campaign actions on the platform, including image ads, video ads, lip-sync renders, AI campaign launches, and AI Agent Chat messages. Credit costs vary by action.

Question 3

What is AI Agent Chat?

Accepted Answer

AI Agent Chat is your AI media buyer—chat with it about performance, strategy, and creative. Messages use AI credits based on the work done: Quick messages start at 0.5 credits, Standard messages use 1–8 credits, and Deep research uses 2–20 credits. Every plan includes it, with roughly one Quick message per credit in your plan.

Question 4

Do unused credits expire?

Accepted Answer

Credits expire 60 days after they’re granted. Bonus credits from referrals or promotions never expire. Oldest expiring credits are always used first.

Question 5

Can I connect multiple ad accounts?

Accepted Answer

Yes! Hobby includes 1 ad account, Pro includes 2, and Ultra includes 7. You can add more ad accounts for $49/month each ($39/month on annual plans).

Question 6

What are Creative Tools?

Accepted Answer

Creative Tools are Pro and Ultra exclusive features: Ad Clone to clone any image or video ad, Competitor Ad Clone to clone ads from Meta Ad Library, Text to Video to generate video ads from a description, AI Video Editor to trim and refine your videos with text overlays, and AI Actor + Product to combine an AI actor with your product image for realistic UGC-style photos.

Question 7

Can I upgrade or downgrade anytime?

Accepted Answer

Yes! Upgrades take effect immediately with prorated billing and new credits granted right away. Downgrades are scheduled for the end of your billing period so you keep full access until then.

Simple Pricing for Performance Marketers

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