Privacy Policy
AdStellar AI
Last Updated: December 27, 2025
Effective Date: December 27, 2025
1. Introduction
This Privacy Policy explains how AdStellar AI (“AdStellar,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you access or use the AdStellar platform, website located at https://www.adstellar.ai, and all related services, applications, tools, and features (collectively, the “Service”).
This Privacy Policy is incorporated into and governed by our Terms of Service. By using the Service, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, you must not use the Service.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information you voluntarily provide, including:
- Name, email address, and contact information
- Billing and payment information (processed by third-party providers)
- Team member information you associate with your account
- Advertising account identifiers (e.g., Meta Ad Account IDs)
- Responses to surveys, support requests, and feedback
We do not intentionally collect Sensitive Personal Data (e.g., racial or ethnic origin, health data) unless required for compliance, and only with explicit consent.
2.2 Information Collected Automatically
When you use the Service, we may automatically collect:
- IP address and approximate location
- Browser type, device identifiers, operating system
- Log data, timestamps, and navigation activity
- Feature usage, credit consumption, and performance data
- Error and diagnostic data
This data is used for security, functionality, performance monitoring, and Service improvement.
2.3 Advertising Platform and Analytics Data
If you connect third-party advertising platforms (such as Meta):
- We may access campaign configurations, performance metrics, and account metadata
- We do not control the accuracy or retention of data held by third parties
- We do not receive or store end-user personal data from third parties, unless you explicitly provide it to us
All third-party integrations are governed by their respective terms and policies.
2.4 Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to:
- Maintain sessions and preferences
- Collect analytics and usage information
- Enable essential Service functionality
You may control cookie preferences via your browser settings or opt-out mechanisms where available.
3. How We Use Information
We use information for purposes including:
- Providing and operating the Service
- Managing accounts and authentication
- Processing billing and subscription charges
- Delivering AI-powered features
- Monitoring usage and enforcing limits
- Preventing fraud, abuse, and security incidents
- Improving the Service and user experience
- Responding to support inquiries
- Complying with legal obligations
We do not use your data to provide services to competing businesses or use it for cross-customer profiling.
4. Role as Processor vs. Controller
For customer advertising data and analytics data received from customers through the Service:
- You (the customer) are the data controller and determine the purposes and means of processing that data
- AdStellar is a data processor acting on your instructions and per our agreements
As a data processor, we process data only according to documented customer instructions and this Privacy Policy.
5. Legal Bases for Processing (GDPR)
Where applicable under the GDPR, we rely on one or more of the following legal bases:
- Performance of a contract: to provide the Service you subscribed to
- Legitimate interests: for security, fraud prevention, analytics, and Service improvement
- Compliance with legal obligations: such as tax or regulatory requirements
- Consent: where required by law for specific processing
Customers are responsible for determining and documenting lawful bases for their own processing.
6. Sharing Information
6.1 Service Providers and Sub-Processors
We may share data with third parties that help operate the Service, including:
- Payment processors (e.g., Stripe)
- Cloud infrastructure, hosting, and storage providers
- Analytics and monitoring services
- AI infrastructure providers
These entities are authorized to use data only to perform services on our behalf.
6.2 Third-Party Integrations
If you choose to connect third-party services, data may be shared with those services at your direction. We are not responsible for their data practices.
6.3 Compliance and Safety
We may disclose information to:
- Comply with legal obligations or lawful requests
- Protect our rights, property, or safety
- Prevent fraud or security issues
6.4 Business Transfers
In connection with a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
7. Data Retention
We retain information as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Support analytics and audit requirements
Deleted data may persist in backup copies until overwritten during routine backup cycles.
8. Security Measures
We implement administrative, technical, and organizational measures to protect information, including:
- Access controls and authentication safeguards
- Encryption in transit and at rest where applicable
- Monitoring and logging for abnormal activity
- Regular security assessments and testing
No system can be completely secure. We are not responsible for breaches caused by events outside our reasonable control.
9. Data Subject Rights and Procedures
Depending on your jurisdiction, you may have rights concerning your personal data, including:
- Access to personal information we hold about you
- Correction of inaccurate data
- Request deletion of personal data
- Object to or restrict certain processing
- Request portability of personal data
How to Submit a Request
To exercise your rights, contact us at support@adstellar.ai. Requests may require identity verification. We may refuse or limit requests that are excessive, unfounded, or conflict with legal requirements.
For visitors and end users whose data is controlled by one of our customers, the customer is typically the primary point of contact. We may assist at their direction.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18.
11. International Data Transfers
Your information may be transferred to and stored in jurisdictions outside your residence, including the United States. By using the Service, you consent to such transfers where permitted by law.
12. Do Not Track Signals
The Service does not respond to browser “Do Not Track” or Global Privacy Control signals.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law or Service practices. Material changes will be communicated via the Service or email. Continued use after changes indicates acceptance.
14. Contact Us
If you have questions or requests regarding privacy, contact:
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